Appointment Cancellation Policy
We understand that plans sometimes change. Our cancellation policy helps us provide fair scheduling for our guests and the professionals who reserve time specifically for each appointment.
Cancel or Reschedule Without Charge
Appointments may be canceled or rescheduled without charge when Sufii Day Spa receives at least 24 hours' notice before the scheduled appointment time.
When Less Than 24 Hours' Notice Is Given
Appointment times are reserved specifically for each guest. The following terms apply when adequate cancellation notice cannot be provided.
Late Cancellations
An appointment canceled or rescheduled with less than 24 hours' notice is considered a late cancellation.
Same-Day Appointments
Appointments booked for the same day are considered confirmed when booked and fall within the cancellation window.
No-Show Appointments
A guest who does not arrive for a scheduled appointment and does not contact the spa in advance is considered a no-show.
Membership Appointments
Membership services are handled a little differently when a late cancellation or no-show occurs.
For Sufii Day Spa members, a late cancellation, same-day cancellation, or missed appointment is treated as a used membership service.
If an eligible service is available in the member's account, the booked service will be deducted from the available membership service balance.
If no eligible service is available, the card on file will be charged 100% of the price of the booked service or services.
Review our Membership Terms and Conditions for additional membership information.
Need to Change Your Appointment?
Please contact Sufii Day Spa as soon as possible if your plans change. Giving us at least 24 hours' notice allows us to make the appointment available to another guest.
You may also review our Spa Etiquette for additional information about your visit.
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